× Due to Coronavirus and Government guidance our team are currently working from home. Our call centre will remain open 9am-5pm Monday - Friday, however working remotely means that we will not have access to some of our services. If you require a PIN reminder, card activation or balance, we ask that you please use the use the automated telephone service or cardholder site. You can also download our app, please search for Incendia in the app store. Alternatively, you can email our customer services team on customerservices@incendiaprepaid.co.uk Due to the situation in Europe, we cannot send cards outside of the UK until further notice. For cards being sent within the UK, we will still be fulfilling card orders and replacement requests, however these may be subject to delays so we may be unable to meet the timelines outlined in the T&C’s.

Welcome to the new Incendia cardholder site.

Did you login to our old site using a 6 digit secure code?

For cardholder assistance, please call the number on the back of your card between 9AM and 5PM Monday to Friday, or email customerservices@incendiaprepaid.co.uk
Please note that this website is optimised for mobile and tablet use.
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Already registered on our new site?

If you have registered your card on this new site, sign in now with your username and password to gain access to the website and card services.

Not registered?

  1. Click on Register My Card and follow the prompts.
  2. You will require your card number, card expiry date, post code and date of birth or reference communicated to you.
  3. Following registration you will be able to activate your card and retrieve your card's PIN number as well as check your current balance.